How booking works

Your time is held, not booked, until the deposit is in

When you finish booking, your time is held for 24 hours while your deposit comes through. Nobody else can take it in that window. It becomes a real appointment only once payment is received, verified, and confirmed, usually the same day, and we write to you the moment it is.

If the deposit is not in after 24 hours, the time opens up to everyone else again. Nothing is charged and nothing is owed. If you still want it, message us and we will tell you straight away whether it is still free.

If you cannot get the deposit in on time, reach out. We would much rather hear from you and work something out than watch your slot go. A message before the 24 hours is up is all it takes.

The deposit

The deposit amount for your service is shown before you complete your booking, and it is not refundable. It comes off what you owe, so the balance on the day is the rest. No deposit, no appointment.

You can pay it by bank transfer or in person. Plenty of our clients do not use online banking, so paying in person is a normal way to secure a date, not an exception. Payment details come with your booking either way.

The balance is paid on the day, by cash or bank transfer.

Running late

At 15 minutes late a $1,000 fee applies. At 20 minutes late the appointment is cancelled and the deposit is not returned. This is not us being difficult: appointments run one on one and a late start pushes every client after you.

Changing or cancelling

You can cancel your appointment yourself up to 48 hours before it, using the link in your confirmation email. Any closer than that and you will need to message us, and we would much rather hear from you early than not at all. Refunds are not given, including on the deposit.

Coming to the studio

Come at your appointment time and come solo. There is no extra company in the studio. Come with a clean, moisturised face unless you have been told otherwise.

If you have sensitive skin, an allergy, a skin condition or anything we should work around, tell us before your appointment so the products can be planned. We use professional products and sanitised tools, but we cannot plan around a reaction we were never told about.

Weddings

The package price covers the bride. Everyone else getting ready is charged per person at the rate shown when you book. If the bride is not getting ready, every person is charged at that rate instead.

We travel to a wedding party of 4 or more. A smaller party gets ready at the studio. The travel fee depends on where you are getting ready, so it is confirmed with you after you book. A start before 10am carries an early surcharge, shown before you pay.

Classes

Classes are one on one and every product is provided. They are booked and held the same way as any other appointment, with the same deposit. A class that runs over two days holds both days, so please be sure of the dates before you book.

Shop orders

Orders are packed once payment is in. Pickup is from the studio and delivery covers Kingston and St Andrew for the fee shown at checkout. Products are sold as described; because of what they are, opened makeup cannot be returned.

Prices

Every price on this site is in Jamaican dollars. Prices can change, but never on a booking you have already paid a deposit on: what you were quoted is what you pay.

Photographs of your look

We often photograph our work for the portfolio and Instagram. If you would rather we did not photograph you, or did not post you, just say so, before or after. We will not ask twice and it changes nothing about your appointment.

Anything else

If something on this page is unclear, or your situation does not fit neatly into it, message us before you book rather than after. We would much rather talk it through.